export interface FaqItem { id: string; category: string; question: string; answer: string; } export interface FaqCategory { id: string; label: string; } export const FAQ_CATEGORIES: FaqCategory[] = [ { id: "individual-membership", label: "Individual Membership" }, { id: "family-office", label: "Family Office" }, { id: "travel-protection", label: "Travel & Protection" }, { id: "membership-card", label: "Membership & Card" }, { id: "services-support", label: "Services & Support" }, { id: "partnerships", label: "Security Company Partnerships" }, { id: "overall-partnerships", label: "Overall Partnerships Directory" }, ]; export const FAQS: FaqItem[] = [ // 1. Individual Membership { id: "ind-1", category: "individual-membership", question: "Who is Sterling Membership designed for?", answer: "Sterling is designed for individuals who value discreet protection, secure travel, preparedness, and access to trusted support across the destinations where they live and travel.", }, { id: "ind-2", category: "individual-membership", question: "How do I become a Sterling member?", answer: "Membership begins with an application and confidential verification process. Once approved, your membership is activated and your Sterling credentials are issued.", }, { id: "ind-3", category: "individual-membership", question: "What does my membership provide?", answer: "Your membership provides access to Sterling's protection and support services according to your membership terms. This may include secure travel, close protection, travel risk assessment, emergency coordination, and selected concierge support.", }, { id: "ind-4", category: "individual-membership", question: "Do I need to use Sterling every time I travel?", answer: "No. Membership is designed around readiness, not constant usage. When you share your travel plans with Sterling, our team can prepare according to your destination and requirements.", }, { id: "ind-5", category: "individual-membership", question: "Can my family be included?", answer: "Family coverage depends on your membership plan. Additional family members may be added subject to verification and the applicable membership terms.", }, { id: "ind-6", category: "individual-membership", question: "What happens if I don't use Sterling during the year?", answer: "Your annual membership remains active for the full membership period. Your renewal is based on maintaining membership.", }, // 2. Family Office { id: "fam-1", category: "family-office", question: "Can a family office hold a Sterling membership?", answer: "Yes. Sterling can work with family offices requiring coordinated protection and travel support for principals, family members, executives, and approved personnel.", }, { id: "fam-2", category: "family-office", question: "Can a family office manage several members?", answer: "Yes. A family office structure can allow authorised representatives to coordinate support for multiple individuals, subject to the agreed membership arrangement.", }, { id: "fam-3", category: "family-office", question: "Can Sterling support family members travelling separately?", answer: "Yes. Each journey can be assessed according to the individual traveller, destination, itinerary, and circumstances.", }, { id: "fam-4", category: "family-office", question: "Can Sterling coordinate with our existing security team?", answer: "Yes. Sterling can work alongside an existing security provider where additional local capability, regional knowledge, or operational support is required.", }, { id: "fam-5", category: "family-office", question: "Can Sterling operate under our family's existing security arrangements?", answer: "Yes. Sterling can coordinate with the family's existing team and follow agreed operational protocols, subject to the scope and requirements of each assignment.", }, { id: "fam-6", category: "family-office", question: "Can Sterling provide support outside our usual security coverage?", answer: "Yes. This is one of Sterling's key partnership capabilities. Where your existing team does not have local reach, Sterling can assess the destination and provide suitable local operational support.", }, // 3. Travel & Protection { id: "trav-1", category: "travel-protection", question: "Where does Sterling operate?", answer: `

Sterling currently operates across selected destinations in:

 Europe — France, the Riviera, Monaco and wider European destinations
 North Africa — Morocco
 Middle East — Gulf & Levant
 Africa — Selected Sub-Saharan destinations
 South America — Brazil

If your destination isn't listed, contact Sterling. We can assess whether appropriate support can be arranged.

`, }, { id: "trav-2", category: "travel-protection", question: "Does Sterling assess my trip before I travel?", answer: "Yes. Travel risk assessment is an important part of Sterling's preparation process. The destination, itinerary, client profile, local conditions, logistics, and required level of protection are considered before an assignment.", }, { id: "trav-3", category: "travel-protection", question: "Can Sterling provide close protection while I travel?", answer: "Yes. Sterling can provide close protection and secure ground travel according to the destination and operational requirements.", }, { id: "trav-4", category: "travel-protection", question: "Can Sterling arrange secure transportation?", answer: "Where available, Sterling can coordinate secure ground transportation appropriate to the destination and assignment.", }, { id: "trav-5", category: "travel-protection", question: "Can Sterling arrange private flights?", answer: "Sterling can coordinate with selected private aviation providers when appropriate. Availability depends on destination, aircraft, timing, and the specific requirements of the journey.", }, { id: "trav-6", category: "travel-protection", question: "Can Sterling assist with luxury hotels and resorts?", answer: "Sterling can coordinate with selected hotels, resorts, and hospitality partners as its network develops. These relationships are intended to support the wider travel and protection experience.", }, { id: "trav-7", category: "travel-protection", question: "What if my plans change while travelling?", answer: "Contact Sterling as soon as possible. Our team can reassess the circumstances and coordinate the appropriate support based on the new destination, itinerary, or requirements.", }, { id: "trav-8", category: "travel-protection", question: "What happens if I lose my phone while travelling?", answer: `Your physical Sterling Membership Card provides an alternative way to establish your membership when you cannot access your phone or internet.
Once your active membership is verified, Sterling can coordinate the appropriate assistance available in that location.`, }, // 4. Membership & Card { id: "card-1", category: "membership-card", question: "What is the Sterling Membership Card?", answer: "It is your physical Sterling membership credential. It allows your active membership to be established without relying entirely on a mobile phone or internet connection.", }, { id: "card-2", category: "membership-card", question: "Does the card expire?", answer: "The card is intended to remain valid while your Sterling membership remains active, subject to Sterling's membership terms.", }, { id: "card-3", category: "membership-card", question: "What happens if my card is lost or stolen?", answer: "Contact Sterling immediately. The card can be suspended and, where appropriate, replaced.", }, { id: "card-4", category: "membership-card", question: "Can someone else use my card?", answer: "No. The card is linked to your verified Sterling membership and cannot be transferred to another person.", }, { id: "card-5", category: "membership-card", question: "How is the card verified?", answer: "Sterling can verify the card against its membership records and confirm whether the associated membership is active.", }, { id: "card-6", category: "membership-card", question: "Why doesn't the card need to display my name?", answer: "Sterling's membership credential can be designed around discretion. The absence of unnecessary personal information helps reduce exposure if the card is lost or seen by others.", }, // 5. Services & Support { id: "serv-1", category: "services-support", question: "What happens when I request Sterling support?", answer: "Your request is assessed according to the situation, destination, client profile, and resources required. Sterling then coordinates the appropriate team and operational plan.", }, { id: "serv-2", category: "services-support", question: "Does Sterling provide emergency support?", answer: "Sterling can coordinate emergency assistance where its operational capabilities and local resources permit. The response depends on the nature and location of the incident.", }, { id: "serv-3", category: "services-support", question: "Can Sterling coordinate medical assistance?", answer: "Where available, Sterling can coordinate with appropriate medical providers and emergency services.", }, { id: "serv-4", category: "services-support", question: "Can Sterling help when a member loses important belongings?", answer: "Sterling can assist with coordination where appropriate, including communication, transportation, local support, and other practical arrangements. The specific assistance available depends on the situation and location.", }, { id: "serv-5", category: "services-support", question: "What is the Sterling Deferred Settlement Privilege?", answer: "Eligible members may receive the Sterling Deferred Settlement Privilege, allowing qualifying services to be settled after delivery according to their membership terms.", }, { id: "serv-6", category: "services-support", question: "What is the 30-day settlement window?", answer: "Eligible members may receive a 30-day settlement window for qualifying services. The applicable limit, services, and conditions are determined by the member's agreement.", }, // 6. Security Company Partnerships { id: "part-1", category: "partnerships", question: "Can another security company work with Sterling?", answer: "Yes. Sterling partners with established close protection and security companies that require trusted local capability beyond their own operational coverage.", }, { id: "part-2", category: "partnerships", question: "Can Sterling work under our brand?", answer: "Yes. Sterling can provide white-label operational support, allowing the partner company to maintain its client relationship and brand.", }, { id: "part-3", category: "partnerships", question: "What does Sterling handle?", answer: "Sterling can handle local risk assessment, team selection, secure travel, logistics, local coordination, deployment, and post-assignment reporting.", }, { id: "part-4", category: "partnerships", question: "How does a partnership work?", answer: `

You brief us → We assess → We deploy → We report back.
Your client relationship remains with your organisation.

` , }, { id: "part-5", category: "partnerships", question: "Where can Sterling support partner companies?", answer: "Sterling's current operational network covers selected destinations across Europe, North Africa, the Middle East, Sub-Saharan Africa, and South America.", }, { id: "part-6", category: "partnerships", question: "What if you don't operate in the country we need?", answer: "Contact Sterling. Destination availability is assessed individually based on local capability, personnel, risk, and operational requirements.", }, // 7. Overall Partnerships Directory { id: "op-1", category: "overall-partnerships", question: "Who can become a Sterling Protection Partner?", answer: "Security companies, luxury travel providers, hotels and resorts, medical providers, private aviation companies, event organizers, and other businesses that can add value to the Sterling member experience may apply.", }, { id: "op-2", category: "overall-partnerships", question: "How does the Sterling membership card work with partners?", answer: " Approved partners can verify an active Sterling membership through Sterling’s approved verification process and coordinate eligible services for the member.", }, { id: "op-3", category: "overall-partnerships", question: "What can a partner do when a member presents the card?", answer: "Partners can provide services within their agreed scope and, where necessary, contact Sterling to coordinate further assistance or activate the appropriate response.", }, { id: "op-4", category: "overall-partnerships", question: "Can partners assist during a critical situation?", answer: "Yes. Depending on the partnership agreement, partners may initiate Sterling’s emergency response process in situations such as kidnapping, a credible threat to life, or loss of essential identification or communication.", }, { id: "op-5", category: "overall-partnerships", question: "How are partner services paid for?", answer: "Eligible partner services are coordinated through Sterling and settled with the partner within the applicable 30-day settlement window.", }, { id: "op-6", category: "overall-partnerships", question: "What information can partners access about members?", answer: "Partners receive only the information necessary to verify membership and provide the agreed service. Member information and circumstances must be handled with strict confidentiality.", }, { id: "op-7", category: "overall-partnerships", question: "Do partners need to verify a Sterling card?", answer: "Yes. Partners use Sterling’s approved verification process to confirm that the card is valid and the membership is active before providing eligible services.", }, { id: "op-8", category: "overall-partnerships", question: "Can a partner provide any service requested by a member?", answer: " Services are provided within the partner’s agreed scope and Sterling’s applicable terms. Additional support may require coordination or approval from Sterling.", }, { id: "op-9", category: "overall-partnerships", question: "How does Sterling select its partners?", answer: " Partners are subject to Sterling’s review, verification, legal documentation and partnership approval process before joining the network.", }, { id: "op-10", category: "overall-partnerships", question: "Can a Sterling partner work with other companies?", answer: "Yes. Sterling partnership does not necessarily prevent a business from working with other providers, subject to the terms of its Partnership Agreement.", }, ];